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LoansPartner

Grievance redressal

If something went wrong, this is how it gets fixed.

Complaints about our advice, conduct, data handling or partner behaviour come to us first. Complaints about the loan itself go to the lender, and we help you get there.
  1. 01

    Level 1: write to the desk

    Email grievance@loanspartner.in or use the form below with your name, mobile number, the loan or partner reference and what went wrong. We acknowledge within 2 working days and resolve within 15.

  2. 02

    Level 2: grievance officer

    If you are not satisfied with the Level 1 response, reply to the acknowledgement asking for escalation. Our grievance officer reviews the case and responds within a further 10 working days.

  3. 03

    Level 3: the lender

    Loan terms, disbursal, servicing and recovery are the lender's responsibility. Every lender publishes a grievance officer and a nodal officer on its website, and is accountable under RBI directions for its agents' conduct, including ours. We help you route the complaint.

  4. 04

    Level 4: RBI Integrated Ombudsman

    If a complaint against a bank, NBFC or HFC is not resolved within 30 days, you can file with the RBI's Integrated Ombudsman Scheme at cms.rbi.org.in or by calling 14448. The scheme is free.

Fraud in our name

If anyone has asked you for money claiming to represent LoansPartner, do not pay. Report it to us at grievance@loanspartner.in and to the national cybercrime helpline 1930 or cybercrime.gov.in. We do not charge borrowers any fee, at any stage. Our remuneration is paid by the lender after disbursal. Never pay anyone claiming to represent us for loan approval, processing or insurance.

Raise a complaint

Acknowledged within 2 working days.

Check eligibility